What’s on clients’ minds

After a break, Aric Press is back in Dialogue with What’s on clients’ minds. My partners and I have spent the last three years talking to hundreds of law firm clients. And we have good news and bad news to report.

Most clients like and appreciate the work they get from their outside firms, but only a minority told us that they were “very satisfied” by their outside lawyers. We heard heartwarming praise—“They were in the foxhole with me”—and the familiar “too” complaints: too expensive, too inefficient, too slow to change.

Who will sell a law firm’s services?

Is it time for law firms to deploy sales teams? Once this was a question only for bored legal ethicists and lawyers waking from Mametesque fever dreams. No more.

The search for new opportunities in the legal market

Why ‘Blue Ocean’ strategy may work for law firms is the sub-title of Aric Press’ post on Dialogue today: The Search for New Opportunities in the Legal Market. Read why in this most thoughtful of essays.

Bring out the benchmarks

Bring Out the Benchmarks by Aric Press is a thought-provoking way to end 2016. First published on the Bloomberg Business of Law blog on December 19, 2016, Aric lays out a set of benchmarks against which law firms can gauge their health and prospects.