Remaking News of the Week: Baker Mckenzie nears $3b

In Remaking News of the Week: Baker Mckenzie nears $3b I am pleased to reference Conventus Leadership, a leading source of analysis, facts, opinion and news on legal services in the Asia-Pacific. Conventus reports geographically-dispersed Baker McKenzie is nearing $3b in the year-ended ended 2018. In USD, this represents year-on-year growth of 8%.

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25 years ago David Maister published Managing the Professional Service Firm

It’s 25 years since David Maister published Managing the Professional Service Firm (1993). I count myself fortunate to have a copy inscribed by David on my bookshelf. 

Recently, while preparing a presentation to professional services CMOs, I dipped into chapter 2, The Professional Firm Lifecycle and was reminded of the depth of David’s prescience on how meeting the range of clients’ needs profitably requires different business models.

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Recommendations for corporate legal buyers and providers in the digital age

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Relationships 3.0: The “Idea Relationship” era

In Relationships 3.0: The “Idea Relationship” Era Mike O’Horo argues the “sales funnel” has been replaced by the “buyer journey,” a conversation that is increasingly on the buyer’s terms.

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What’s on clients’ minds

After a break, Aric Press is back in Dialogue with What’s on clients’ minds. My partners and I have spent the last three years talking to hundreds of law firm clients. And we have good news and bad news to report.

Most clients like and appreciate the work they get from their outside firms, but only a minority told us that they were “very satisfied” by their outside lawyers. We heard heartwarming praise—“They were in the foxhole with me”—and the familiar “too” complaints: too expensive, too inefficient, too slow to change.

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Do clients prefer lawyers who are hedgehogs or foxes?

Ken Grady leads today with his intriguingly titled post: Do clients prefer lawyers who are hedgehogs or foxes? Refresh your memory about Archilochus, the Greek lyric poet (c. 680-c. 645 BC), famous for his poetry fragment: “The fox knows many things; the hedgehog one big thing” – Πόλλ᾽ οἶδ᾽ ἀλώπηξ, ἀλλ’ ἐχῖνος ἕν μέγα – and immerse yourself in addressing this profound question.

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