Commoditizing legal services

In introducing Commoditizing Legal Services, Heather writes “When many law firms are as fungible as peanut butter, savvy productization and exemplary service are differentiators”.

One of the most significant trends brought to the legal market by alternative law companies is the variety of delivery methods that make legal services less complicated and expensive, and therefore easier for clients to purchase. In response, law firms that wish to stay relevant and solvent in this increasingly competitive field need to market their services using a hybrid model. (In other words, these ‘hybrid models’ are a way of a traditional BigLaw business model firm’ remaking itself by adopting or integrating elements of the NewLaw business model. George)

Read More

Legal innovation at Fireside 2019

A ‘happy camper’ was an accurate description of me one weekend last month. I was a guest at this year’s first-ever Legal Innovation Summit, which was part of the Fireside 2019 conference. The experience was extraordinary, writes Heather.

Read More

Strategies for uncertain times

With Strategies for uncertain timesHeather Suttie makes a positive contribution in the gloomy, global environment from which no legal services provider will be shielded.

 It’s said that wars are won by strategy and battles are won by tactics. If that’s the case, then uncertainty around upcoming international political events—Canada’s federal election, Brexit, the 2020 U.S. election and forecasts for a financially-soft 2020 worldwide—may be among the factors that spur discontented clients to force change upon traditional law firms or leave them high and dry.

Read More

Continuing Heather Suttie’s Analysis of the Big Four: Next Big Bite

Continuing Heather Suttie’s Analysis of the Big Four: Next Big Bite is an insightful look at just how far and fast the Big Four are likely to encroach on BigLaw’s patch. Heather’s post is well-timed! In the last two months two Australian-based former managing partners of King & Wood Mallesons, a premier BigLaw firm, have been named global heads of PwC Legal and KPMG Legal. A certain sign of the times      

Read More

Legal Gets a Mulligan

OK, I have to admit when I first read Heather’s post Legal Gets a Mulligan I had to ask Google “What’s a Mulligan?”.  

I found this helpful explanation in Wikipedia, “A mulligan is a second chance to perform an action, usually after the first chance went wrong through bad luck or a blunder. Its best-known meaning is in golf, whereby a player is informally allowed to replay a stroke, even though this is against the formal rules of golf.”

Read on and decide for yourself about the power of Heather’s Mulligan metaphor.

Read More