In today’s post, Law Firm Profitability + Service Delivery Ron Friedmann analyses data from the recent Altman Weil Survey in the US to show just how internally-focused BigLaw firms can be. Ron’s message is telling: The raison d’être for any professional services firm is service to clients. Its profitability is a function of the extent a firm does this successfully and sustainably.
Law firm management needs to think more about their clients. Right now, they expend more energy on boosting profitability with inward measures than they do on client service. That cannot be sustainable.
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