Insights from the latest buying legal services survey

Written by Dr. Silvia Hodges Silverstein – Executive Director of the Buying Legal Council – today’s post is based on key insights from the latest buying legal services survey [1]. In the spirit of Jeff Carr’s recent letter reproduced on Dialogue to outside counsel on delivering value with integrity, Silvia uses two emails, one from a CFO to the Legal Department, and the other from the CMO of a major law firm on the panel to the Head of the Corporate Practice.