Large law firms must improve client service delivery

Today, regular contributor Ron Friedmann, provides readers with a glass half-full tour de force on why Large Law Firms Must Improve Client Service Delivery. Ron examines the critical importance for clients and firms of differentiating one large law firm from another. 

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Posted by on May 29, 2017 in BigLaw firms, Clients | 1 comment

The search for new opportunities in the legal market

Why ‘Blue Ocean’ strategy may work for law firms is the sub-title of Aric Press’ post on Dialogue today: The Search for New Opportunities in the Legal Market. Read why in this most thoughtful of essays.

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Posted by on May 26, 2017 in BigLaw firms, Clients | 0 comments

Legal marketing spend is up, so is client dissatisfaction. Now what?

Competition for corporate legal work is keen, writes Mark Cohen in Forbes in April.

Law firms vie with each other for a shrinking segment of outsourced legal work. Corporate legal departments and a growing array of well capitalized, tech and process savvy service providers now account for an almost 50% of legal spend. It’s not surprising, then, that law firms are stepping up investment in marketing and business development activities. Will this narrow the growing delta between rising demand for legal services and declining call for law firms? Short answer: not unless law firms address the myriad of reasons for client dissatisfaction as well as differentiate themselves.

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Posted by on May 17, 2017 in BigLaw firms, Clients, Law departments | 0 comments

When it comes to pricing BigLaw’s services, play off the front foot or perish

When it comes to pricing BigLaw’s services, play off the front foot or perish is contributed by Richard Burcher, the intrepid Kiwi based in London and a world leader in pricing BigLaw’s services. Richard’s post has three core messages.

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Posted by on May 4, 2017 in BigLaw firms, Clients, Pricing | 0 comments

Are you making the most of your client portfolio?

Are you making the most of your client portfolio suggests why and how all BigLaw firms should be pulling four client-related levers to maximise their profitability.

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Posted by on Apr 18, 2017 in BigLaw firms, Clients | 0 comments

The party is over! Navigating the multi-polar legal market

In The party is over! Jordan Furlong explains why the BigLaw 60+ year run has come to an end. In his lattest post on Dialogue, Jordan draws on the latest Georgetown Law School and Thomson Reuters Legal Executive Institute report and starts “They are ready to call it: the party’s officially over. The 2017 edition of their annual Report on the State of the Legal Market is unequivocal in its assessment of how completely the commercial legal services market has changed over the past decade.”

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Posted by on Feb 28, 2017 in BigLaw firms, Clients, NewLaw business models | 1 comment