Words matter: Customers, not Clients

Look at the Whole Board

Look at the Whole Board by Patrick Lamb is a pithy intellectual challenge to all of us. Based on his reflections on the Deloitte-Epstein Becker announcement, Patrick invites us to consider whether the Big Four really are the bogey men for BigLaw firms?  

Design thinking is essential for effective solutions

Design thinking is essential for effective solutions is Patrick (Pat) Lamb’s first post on Dialogue. In the last 20+ years we have witnessed Pat’s NewLaw journey, most recently integrating his law firm into Elevate.

Coyle began his response by reversing the question to “how is design thinking related to innovation?” I thought that was insightful, but my appreciation for his answer ended there. Coyle defined design thinking as “a process and a mindset used to solve complex problems in unique and innovative ways.” In other words, uniqueness and innovation are inherent attributes of design thinking. I see design thinking a bit differently.