Deloitte, KPMG & PwC all agree: Is law listening?
Back in October 2015, the inimitable Michael Mills, chief strategy officer and co-founder of Neota Logic, wrote this clever article on LinkedIn: Deloitte, KPMG & PwC all agree: Is law listening? With the rising interest (and concern amongst many BigLaw firms), I am pleased to re-post Deloitte, KPMG & PwC all agree: Is law listening? on Dialogue.
KPMG – Peter Nash
“Rather than going to the market with just time-based services, consultants will go to market with software assets that are developed to support client engagements or opportunities and delivered though digital platforms.”
PwC – Luke Sayers
“Technology will take any repetitive task away from people [and] push people’s skills set and experience much more into the judgement, analytics, creative, design [parts] of the pyramid.”
KPMG – Gary Wingrove
“Clients are looking to bundle what they’re buying so they get the insight and experience along with software that does the background work.”
Deloitte – Cindy Hook
“Platforms are the future.”
KPMG – Peter Nash
“Relationships, judgement, local and global business acumen – that will remain constant.”
And, yes, I agree.
Author
Michael Mills is Co-Founder & Chief Strategy Officer at Neota Logic Inc, a leading global provider of intelligent software and provider to many leading law firms and a world authority on artificial intelligence in law.
This chart in ALM’s September 2017 report by Nicholas Bruch titled ‘Elephants in the Room: The Big Four’s Expansion in the Legal Services Market’ points to a future of very large, globalized legal services providers: https://www.alm.com/intelligence/solutions-we-provide/business-of-law-solutions/state-of-the-industry-research/elephants-in-the-room-the-big-4s-expansion-in-the-legal-services-market/. It’s well worth studying and sharing.