Deloitte, KPMG & PwC all agree: Is law listening?

Back in October 2015, the inimitable Michael Mills, chief strategy officer and co-founder of Neota Logic, wrote this clever article on LinkedIn: Deloitte, KPMG & PwC all agree: Is law listening? With the rising interest (and concern amongst many BigLaw firms), I am pleased to re-post Deloitte, KPMG & PwC all agree: Is law listening? on Dialogue.

 Just a few quotes, that’s all. From the Financial Review (Australia), October 5, 2015.

KPMG – Peter Nash

“Rather than going to the market with just time-based services, consultants will go to market with software assets that are developed to support client engagements or opportunities and delivered though digital platforms.”

PwC – Luke Sayers

“Technology will take any repetitive task away from people [and] push people’s skills set and experience much more into the judgement, analytics, creative, design [parts] of the pyramid.”

KPMG – Gary Wingrove

“Clients are looking to bundle what they’re buying so they get the insight and experience along with software that does the background work.”

Deloitte – Cindy Hook

“Platforms are the future.” 

KPMG – Peter Nash

“Relationships, judgement, local and global business acumen – that will remain constant.”

And, yes, I agree.


Michael Mills is Co-Founder & Chief Strategy Officer at Neota Logic Inc, a leading global provider of intelligent software and provider to many leading law firms and a world authority on artificial intelligence in law.

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George Beaton

This chart in ALM’s September 2017 report by Nicholas Bruch titled ‘Elephants in the Room: The Big Four’s Expansion in the Legal Services Market’ points to a future of very large, globalized legal services providers: It’s well worth studying and sharing.