Dialogue Blog - Page 2 of 54 - Remaking Law Firms

Words matter: Customers, not Clients

Words matter: Customers, not Clients is a significant think-piece by Dialogue contributor Patrick Lamb.

Earlier this year, I changed the name of this blog from In Search of Perfect Client Service to In Search of Great Customer Experiences. I explained the reasons, but I glossed over the change from client service to customer experience. Recently, I was challenged to explain why clients were no longer clients, but instead “mere customers.” This is my response to that challenge.

Posted by Patrick Lamb on Sep 24, 2019 in Clients | 0 comments

BigLaw partnerships’ productivity lesson for big corporates

BigLaw partnerships’ productivity lesson for big corporates was first published by Joel Barolksy, a prolific contributor to Dialogue, as Law firm partnerships could give BHP a productivity lesson, an opinion piece published in the Australian Financial Review on 6 September 2019.

Posted by Joel Barolsky on Sep 19, 2019 in BigLaw firms | 0 comments

Strategies for uncertain times

With Strategies for uncertain times, Heather Suttie makes a positive contribution in the gloomy, global environment from which no legal services provider will be shielded.

It’s said that wars are won by strategy and battles are won by tactics. If that’s the case, then uncertainty around upcoming international political events—Canada’s federal election, Brexit, the 2020 U.S. election and forecasts for a financially-soft 2020 worldwide—may be among the factors that spur discontented clients to force change upon traditional law firms or leave them high and dry.

Posted by Heather Suttie on Sep 17, 2019 in BigLaw firms, Strategy | 0 comments

The remarkable Andrés Jara

The remarkable Andrés Jara is a short story emanating from my recent encounter with Andrés. Within 10 minutes of meeting Andrés Jara when he came to say hello in our Melbourne office, I knew I was privileged to be talking with a remarkable legal services pioneer, a visionary and a ‘doer’. Andrés describes himself as a ‘lawyer, entrepreneur, father and husband’. I’d add ‘global leader’.

Posted by George Beaton on Sep 12, 2019 in NewLaw business models | 0 comments

More for less is more than a slogan

Mark Cohen’s More for less is much more than a slogan explores one of several economic opportunities and cultural challenges facing BigLaw business model firms.

Business is about doing more with less. This is its mantra since the global financial crisis. Tech-enabled, data and process-driven upstarts have unseated a pan-industry array of incumbents and ushered in the digital age. Optimization of customer access, satisfaction, and value are common denominators among the disruptors.

Posted by Mark Cohen on Sep 10, 2019 in Legal services ecosystem | 0 comments

Leading thoughts curated by Stephen J. McGarry

Leading thoughts curated by Stephen J. McGarry brings Stephen’s 2019 Leaders in Legal Business to the attention of Dialogue subscribers. The 250 page flipbook is written by 40 leading authors under six main themes, making this a handy, up-to-date and accessible compendium.

Posted by George Beaton on Sep 5, 2019 in Legal services ecosystem, Strategy | 0 comments

Lawyers’ three mindsets for success in the technology age

I am delighted that Brian Tang has joined our merry band of contributors to Dialogue. Lawyers’ three mindsets for success in the technology age is his inaugural post.

Posted by Brian W Tang on Sep 3, 2019 in LawTech, Lawyers | 0 comments

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Words matter: Customers, not Clients

BigLaw partnerships’ productivity lesson for big corporates

Strategies for uncertain times

The remarkable Andrés Jara

More for less is more than a slogan

Leading thoughts curated by Stephen J. McGarry

Lawyers’ three mindsets for success in the technology age

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